At iSeeClean, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable UK consumer laws.
By using our website, booking our services, or contacting us via WhatsApp, email, phone, or our booking system, you agree to the practices described in this policy.
1. Who We Are
⇒ Business Name: iSeeClean
⇒ Location: London, United Kingdom
⇒ Email: contact@iseeclean.co.uk
⇒ WhatsApp: +44 7886 069372
For the purposes of data protection law, I See Clean is the data controller of your personal data.
2. Personal Data We Collect
We may collect and process the following types of personal data:
⇒ Name
⇒ Email address
⇒ Phone number (including WhatsApp)
⇒ Property address and postcode
⇒ Booking details and service preferences
⇒ Communications sent to us via email, WhatsApp, phone, or contact forms
⇒ Payment and transaction details (processed securely by third-party providers)
⇒ Website usage data (IP address, browser type, pages visited)
We do not intentionally collect special category data (such as health information) unless strictly necessary and explicitly provided by you.
3. How We Collect Your Data
We collect personal data when you:
⇒Book a service through BookingKoala
⇒ Request a quote via WhatsApp, email, or phone
⇒ Contact us through our website
⇒ Use or browse our website
Some data may be collected automatically through cookies and similar technologies.
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases to process your personal data:
⇒ Contract: To provide and manage our cleaning services
⇒ Legal obligation: To comply with UK laws and regulations
⇒ Legitimate interests: To operate, improve, and protect our business
⇒ Consent: Where you have given clear consent (e.g. marketing communications)
You may withdraw your consent at any time.
5. How We Use Your Data
We use your personal data to:
⇒ Provide quotes and manage bookings
⇒ Deliver cleaning services
⇒ Communicate with you regarding your booking
⇒ Process payments and issue invoices
⇒ Improve our services and website
⇒ Comply with legal and regulatory obligations
We will never sell your personal data to third parties.
6. BookingKoala and Third-Party Processors
We use BookingKoala to manage bookings, scheduling, and customer information. BookingKoala acts as a data processor on our behalf.
We may also use trusted third-party service providers for:
⇒ Payment processing
⇒ Website hosting
⇒ Analytics and performance monitoring All third-party processors are required to handle your data securely and in compliance with UK GDPR.
7. Cookies and Website Analytics
Our website may use cookies to:
⇒ Ensure proper website functionality
⇒ Analyse website traffic and performance
⇒ Improve user experience
You can control or disable cookies through your browser settings.
8. Data Retention
We retain personal data only for as long as necessary to:.
⇒ Fulfil the purposes outlined in this policy
⇒ Meet legal, accounting, or regulatory requirements
When data is no longer required, it is securely deleted or anonymised.
9. Your Rights Under UK GDPR
You have the right to:
⇒ Access your personal data
⇒ Request correction of inaccurate data
⇒ Request deletion of your data (where applicable)
⇒ Restrict or object to processing
⇒ Request data portability
⇒ Withdraw consent at any time
⇒ Lodge a complaint with the Information Commissioner’s Office (ICO) To exercise your rights, please contact us using the details below.
10. Data Security
⇒ We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
However, no method of transmission over the internet is completely secure
11. International Data Transfers
⇒ Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
12. Changes to This Privacy Policy
⇒ We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
⇒ Email: contact@iseeclean.co.uk
⇒ WhatsApp: +44 7886 069372
