⇒ Business Name: iSeeClean
⇒ Location: London, United Kingdom
⇒ Email: contact@iseeclean.co.uk
⇒ WhatsApp: +44 7886 069372
iSeeClean provides professional residential and commercial cleaning services across London and surrounding areas.
2. Services
We offer a range of cleaning services, which may include but are not limited to:
⇒ Residential cleaning
⇒ Office and commercial cleaning
⇒ End of tenancy cleaning
⇒ Deep cleaning services
⇒ One-off and recurring cleaning services
Service details, pricing, and availability are provided at the time of booking and may vary depending on property size, condition, and specific requirements.
3. Bookings and Payments
⇒Bookings may be made through our online booking system powered by BookingKoala, or directly via WhatsApp, email, or phone.
⇒ Quotes may be generated automatically through BookingKoala or provided manually via WhatsApp based on the information supplied by the client.
⇒ All bookings are subject to availability and confirmation by I See Clean.
⇒ Prices are quoted in GBP (£) and may vary depending on property size, condition, location, and specific service requirements.
⇒ Full or partial payment may be required in advance, depending on the service type and booking method.
⇒ Payments must be made using approved payment methods communicated at the time of booking.
Failure to make payment may result in cancellation of the booking.
4. Cancellations, Rescheduling & Consumer Rights
⇒ This section is aligned with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
⇒ Clients have the right to cancel a service within 14 days of booking (the “cooling-off period”) if the booking was made online or remotely, unless the service has already been fully performed or has begun with the client’s prior consent.
⇒ By booking a service scheduled to take place within the 14-day cooling-off period, you expressly request that I See Clean begins the service during this period and acknowledge that you may lose your right to cancel once the service has been completed.
⇒ Cancellations or rescheduling requests must be made at least 24 hours before the scheduled service time.
⇒ Cancellations made less than 24 hours before the appointment may be charged a reasonable cancellation fee to cover loss of time and resources.
⇒ If our cleaning team cannot gain access to the property at the agreed time, the booking may be treated as a late cancellation.
5. Access to Property
⇒ Clients must provide safe and reasonable access to the property at the agreed time.
⇒ Any alarms, security systems, or special access instructions must be disclosed in advance.
⇒ I See Clean is not responsible for delays or incomplete services caused by lack of access.
6. Service Standards & Satisfaction
In accordance with the Consumer Rights Act 2015, our services are provided with reasonable care and skill.
⇒ If the service is not carried out with reasonable care and skill, clients are entitled to request that the service is re-performed within a reasonable time and at no additional cost.
⇒ If re-performance is not possible or does not resolve the issue, clients may be entitled to a price reduction.
⇒ Any issues or complaints must be reported within 24 hours of service completion to allow us the opportunity to investigate and resolve the matter promptly.
7. Client Responsibilities
Clients agree to:
⇒ Inform us of any hazardous materials, fragile items, or areas requiring special care.
⇒ Secure valuables and personal items before the cleaning service.
⇒ Ensure utilities such as electricity and water are available during the service.
I See Clean is not liable for damage resulting from undisclosed risks or unsafe conditions.
8. Damage and Liability
I See Clean will take reasonable care while delivering its services.
⇒ Any damage must be reported within 24 hours of service completion.
⇒ Where damage is caused due to our failure to exercise reasonable care and skill, we will take appropriate steps to resolve the issue, which may include repair, replacement, or compensation.
⇒ Our liability will not exceed the total cost of the service provided, except where liability cannot be limited or excluded under UK law.
We are not responsible for:
⇒ Normal wear and tear
⇒ Pre-existing damage
⇒ Damage caused by faulty, unstable, or improperly installed items
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
9. Health and Safety
⇒ Our staff follow health and safety guidelines to ensure safe service delivery.
⇒ We reserve the right to refuse or stop a service if conditions are unsafe or pose a health risk.
10. Website Use
⇒ All website content is owned by iSeeClean unless stated otherwise.All website content is owned by I See Clean unless stated otherwise.
⇒ You may not copy, reproduce, or distribute website content without prior written consent.
⇒ We do not guarantee uninterrupted or error-free website access.
⇒ You may not copy, reproduce, or distribute website content without prior written consent.
⇒ We do not guarantee uninterrupted or error-free website access.
11. Privacy
⇒ Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.
12. Changes to These Terms
⇒ I See Clean reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated revision date.
13. Governing Law
⇒ These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
⇒ Email: contact@iseeclean.co.uk
⇒ WhatsApp: +44 7886 069372
